War and Order User Agreement

IMPORTANT! PLEASE READ CAREFULLY BEFORE YOUR REGISTRATION OF BEING ONE War and Order GAME USER!

THIS IS A PRODUCT USER AGREEMENT. YOUR PURCHASING BEHAVIOR IN THE GAME ONLY REPRESENTS THE RIGHT TO USE THE CORRESPONDING VIRTUAL CONTENT YOU OBTAINED AND DOES NOT MEAN YOU OBTAINED OWNERSHIP OF THE GAME ITSELF. THIS AGREEMENT IS A LEGALLY BINDING AGREEMENT BETWEEN US AND YOU. THIS AGREEMENT GOVERNS YOUR USE OF OR ACCESS TO OUR GAME, OUR ONLINE WEBSITE, ANY GAME-SPECIFIC SITE, SOFTWARE SYSTEMS, CUSTOMER SUPPORT, SOCIAL MEDIA, COMMUNITY CHANNELS AND/OR ANY OTHER ONLINE SERVICES PROVIDED BY THE COMPANY AND BY ANY OF OUR AUTHORIZED THIRD PARTIES (COLLECTIVELY THE "SERVICES") TO ACCESS, USE, OR OTHER BEHAVIOR.

WE STRONGLY RECOMMEND THAT YOU CAREFULLY READ AND FULLY UNDERSTAND THE ENTIRE CONTENTS OF THIS AGREEMENT BEFORE REGISTERING AS A USER, ESPECIALLY THE CLAUSES THAT EXEMPT OR LIMIT OUR LIABILITY, THE CLAUSES THAT RESTRICT USER RIGHTS, AND THE JURISDICTION AND APPLICABLE LAW CLAUSES. WE WILL ALSO REMIND YOU OF THESE BY HIGHLIGHTING THEM.

If you use our services by installing, accessing, and other ways, you agree and accept these terms and acknowledge that you have read, understood, and agreed to these legally binding terms. If you accept and comply with this Agreement, you confirm that you have reached the legal adult age in the country/region that you reside in and fully understand this Agreement, including the relevant jurisdictions and applicable laws contained in this Agreement. If any dispute arises, you can't plead that you did not carefully read this Agreement. If you are not willing to accept this Agreement, you can choose to leave this program and not enter this game again. If you have any opinions or suggestions for this Agreement or our game services, you can contact our customer service. We will provide you with the necessary help.

 

Our game is only open to adults. Any minors or children should not be allowed to access or use our game. If you are a minor or child, regardless of which version of our game you entered, please read this Agreement with your legal guardian or parents and pay special attention to the terms of use. Otherwise, you alone will be liable for any consequences arising from this. We shall not be liable for any legal responsibility.

 

You must log in to our user account to use this program. All uses of this program and service must comply with this Agreement and all content in future updated versions. Any behavior that does not adhere to the use of our game program or services is expressly prohibited.

 

Condition 1: Definitions

1.1 The Agreement: Includes this Agreement, Privacy Policy, Game Account Cancellation Agreement, Game Rules, and the revised edition of the above content. Once the above content is published, this Agreement will be considered as an inseparable component.

1.2 The company, us, or Camel Games refers to Hong Kong Ke Mo software Co., Limited and its affiliated companies.

1.3 Game or our game: Refers to the game War and Order which is operated by us. This includes but isn't limited to the PCs, mobile device client versions of this game, web versions, and any version or updated version of this game published in the future, including the client software, software systems, server software, source code, object code, source files, and more and may include the related network servers, websites (including but not limited to the official websites or official forums), electronic media, printed materials or electronic documents, and other determined by the Company.

1.4 Game Services: Refers to our various online operation services related to the game that we provide to you. This includes, but is not limited to, our online website, any game-specific sites, software systems, customer support, game materials, user tools, social media, community channels, and/or any other online services by the Company.

1.5 You: Also known as "Player", or "User" refers to the natural person who has been authorized to use the game and other services of our game.

1.6 Minors: Refers to a natural person who hasn't reached the adult age as stipulated by the laws in the country/region where they reside.

1.7 Children: Refers to a natural person who hasn't reached the upper age limit for children as stipulated by the laws in the country/region where they reside.

1.8 Program: This Agreement includes the game software program and accompanying resource documents for our game.

1.9 Game Rules: Refers to the user regulations, player rules, game announcements, hints, notifications, and other content about the game that we will publish and revise at irregular intervals.

1.10 Game Materials: Refers to the related programs, ports, images, animations, and other materials used in the game (including but not limited to feature modules, material resources, map resources, and more). Derivative works related to the game are also included (including but not limited to illustrations, videos, music, and more).

1.11 Game Data: Refers to every type of data recorded by the server produced during the use of our game (including but not limited to character data, virtual item data, user behavior logs, purchase logs, and other data).

1.12 Virtual items: Refers to a virtual item designed by us to meet the needs of players in various production and construction or normal transaction exchanges in-game services, which can be obtained through active in-game behavior, official events, or legal tender purchases, game virtual currency exchange, etc., to be used in exchange for various value-added services specified in the game, including but not limited to resources and items in-game products (such as weapons and equipment in the game). The ownership of which belongs to us, and you can only comply with the law and use it in accordance with the rules of the game product.

1.13 Virtual Currency: Refers to a substitute currency designed by us to meet the normal transaction and communication needs of players in-game products, obtained through legal currency exchange, recharge, etc., which can be used to exchange virtual items in the game for the right to use or use our relevant value-added services, but is limited to circulation and use in the game, and cannot be exchanged into legal currency.

1.14 Inappropriate User Behaviors: Refers to user behaviors that don't match those of normal players discovered by operations data and manual investigation of the Company, or these behaviors are prohibited by this Agreement.

 

Condition 2: Game Account

2.1 Bind Account

2.1.1 You can register the game account with personal information and other relevant information. You can also bind your game account through third-party accounts recognized by us (including but not limited to Game Center, Google Play, Facebook, HUAWEI, or other third-party accounts recognized by us) and accept the game and game services provided by us with this account (below called "user account"). You promise that the provided information above is true, legal, accurate, and valid. Otherwise, we have the right to take one or more measures under clause 8.6 of this Agreement and can publish the handling of the results. You alone will bear all of the consequences produced. The Company has the right to demand that you pay compensation to the Company for all losses incurred.

2.1.2 You agree that the personal information data provided by you acts to identify the relationship between the user and the user account, as well as the main proof of the user's identity. You shall provide the relevant personal information and registration information to help us decide and verify. The Company has the right to provide third parties with the above information you provided for organizing, saving, comparing, or using for other purposes. According to the relevant requirements of the national laws and regulations of some countries, you must log in with the real-name registration system and register with your real name. Some countries may have requirements for monitoring projects or anti-addiction systems, which you shall also abide by.

2.1.3 As a user of our game, if your account hasn't followed the operations in clause 2.1.1, then it will be treated as a temporary account. You can use a temporary account to access our game. However, we encourage you to bind your account to a third-party account recognized by us. In the event you lose your game account, we can help you retrieve your user account promptly. However, we cannot give you any assistance if your account is a temporary account.

2.1.4 You fully understand and agree that you can make in-game purchases or expenses while in the temporary account mode. However, if you uninstall or reinstall the game, change your computer equipment, tablet, or other devices, or if this device is damaged, all of your game-related data, purchase data, or expense data may be cleared while in the temporary account mode, and can't be inquired or recovered. You alone will bear any of the consequences created.

2.2 Account Usage, Loss, Safeguard, and Cancellation

2.2.1 If you use a third-party account recognized by us to use as your game account, you shall comply with the relevant Agreement and rules of this third-party account, and you shall be responsible for contacting the third party to solve any relevant issues that arise from this third-party account, including but not limited to losses, theft, and others. We can provide the corresponding assistance depending on the situation, but we will not take any responsibility.

2.2.2 You fully understand and agree that we have the right to actively take technical, management, and other reasonable measures to safeguard the security and effectiveness of the user account. You have the obligation to keep your account and passcode safe, and correctly and safely use the account and passcode. If you cause losses to yourself or other right holders due to your not keeping your account, passcode, and other information safe, you shall be liable for legal responsibility arising from this.

2.2.3 You fully understand and agree that if you discover other people are illegally using or have stolen your game account and password, or other circumstances of use without your legal authorization, you shall immediately notify us through valid means right away and inform us of the measures that need to be taken. When you notify us, you shall provide valid personal information that is consistent with your account bind information, and other relevant information we request you provide. After we receive your valid request and verify your personal information, we will take action according to your requirements and the specific situation, including, but not limited to, suspending the login and use of this account and other measures. We will take the corresponding actions according to your requests and losses caused to you and other users at your own risk. If you provide valid personal information or the provided personal information is not consistent with the account bind information, or you do not provide other relevant information that we ask you to provide, or the other relevant information that you provide is erroneous, we have the right to refuse your request. You will be responsible for any losses caused by this.

2.2.4 You fully understand and agree that, to efficiently use the server resources, if you haven't logged into the user account for 3 consecutive years, we have the right at 24:00 UTC on the day when the three years have been reached to take cancellation or other disposal measures for this account and this account's game data and relevant information after messaging, SMS, email, or other reasonable ways to notify you. We will not take any responsibility.

2.2.5 Our game provides the Game Account Cancellation feature. If you need to cancel the game account, you can contact us to cancel your game account according to the terms of this Agreement.

2.2.6 You fully understand and agree that if you apply to cancel the game account, the relevant virtual game items in this account will also be cleared, and you cannot request that we give you a refund. Before you apply to cancel this game account, please make sure that all transactions and relevant benefits in this user account have already been settled (including game earnings produced during the time played and those potentially produced in the future). We have the right to clear, including but not limited to all the game benefits of this user account, and you will bear the burden of any consequences. The previously mentioned game earnings include but not limited to monthly game card equities and levels, all data related to the growth and upgrades of the game, online game virtual currency that has not been used, and virtual items, value-added services that have been purchased but have not expired or have not been completely used, other game earnings that have been produced but have not been completely used, or expected future game earnings, and more. The specific rules, procedures, and others for canceling the user account should be carried out in accordance with the relevant agreement of the Game Account Cancellation Agreement.

2.3 You fully understand and agree that the game might have game software bugs, version update defects, third-party virus attacks, game crashes, system crashes, lagging, or other factors that cause you to be unable to login to your game account or use the user account, or cause abnormal conditions for your game character, in-game items, in-game equipment, in-game resources, and other account data, virtual items. Under these circumstances, we have the right to freeze this account temporarily on the basis of advanced notification. If the data error status is caused by improper user behavior, we will restore the game account to its original state before the data error state occurred (including recovering transferred data from the third party), and we will be exempt from liabilities.

 

Condition 3: Game Rules

3.1 Basic Behavior Rules

You confirm that you have an obligation to comply with applicable laws, regulations, decrees, orders, bans, or all governmental rules, or other mandatory government restrictions in your country/region and the requirements in this Agreement. You confirm that when you use our services or come into contact with other users, your behavior will comply with the aforementioned requirements.

3.2 Character Name Rules

You fully understand and agree that every user can choose their character name or be given one randomly by the system. Furthermore, in the game you are playing, the users can establish an "Alliance" (generally called an in-game player guild), so users also need to choose a name for this "Alliance". You shall guarantee that your choosen character name, guild name, or use other methods to create a mark that can be seen by other users (collectively referred to as "name"), you must obey the following criteria and maintain public order and decency. If we determine that these names might be offensive or inappropriate, we have the right to change or remove this name, warn, mute or close the relevant chat, and/or temporarily freeze or permanently terminate your right to use the program or service.

3.3 Avatar Usage Rules

You fully understand and agree that the user cannot use images as character and alliance avatars in the game that violate applicable laws, regulations, decrees, orders, bans, or all governmental rules, or other mandatory government restrictions in your country/region, and the requirements in this Agreement.

3.4 Character Name and Avatar Prohibitive Rules

You shall not use the following content as the names or avatars for your characters or alliances:

(1) Use another person's name or real photos. This includes but is not limited to other users, "Game Manager", "Game Support", and other employees or representatives of the Company.

(2) Contains names or images with "profane" meanings, including coarse language, and including words or images that may offend others, ruin another person's reputation, words that are obscene or hostile, or hateful words or images that discriminate against races, nations, religions, or others.

(3) Names or images owned by individuals or entities without the written authorization of these individuals or entities.

(4) Names and images of public figures, famous people, media stars, or state leaders.

5) Names or images that include (registered or unregistered) trademarks or service marks or are similar to those trademarks or service marks.

(6) Character names are taken from the game.

(7) Names or images including the content of drugs, sex, alcohol, or criminal behavior.

(8) Names, logos, images, and other materials of political parties, associations, social organizations, countries (regions), and international organizations.

(9) Names, logos, and others from news websites, newspapers, radio and television organizations, communications, and other news media, or the unauthorized use of names and logos of "news" and "reports", and other press properties of news.

(10) The national flags of various countries (including currently valid and abolished national flags), the flags of international organizations, and others.

(11) Geographical names, logos, images, and others that are counterfeit, imitate, or malicious to the administrative regions of associated countries, locations of the institutions, landmark buildings, and other important spaces.

(12) For the purpose of harming the public interests or seeking improper gains by intentionally including QR codes, websites, email addresses, contact information, and others, or using misspellings, homophones, heterophones, segmenting, similar characters, numbers, symbols, letters, and others.

(13) Contains misrepresentation, exaggeration, or other content that may deceive or mislead the public. Or

(14) Contains content prohibited by local laws and regulations or others.

Otherwise, we have the right to take one or more measures in clause 8.6 of this Agreement, and we may publish the handling of the results. You alone will bear the consequences arising from this, and we have the right to demand that you pay us compensation for all losses incurred.

3.5 Offline Data Related Rules

We may regularly notify and handle user accounts with improper user behavior and the relevant data and information according to clause 8.6 of this Agreement, or send directed or undirected data and information as needed (including but not limited to system announcements, rewards, and penalty information). You fully understand that the above behavior may happen while you are online or offline. If the above behavior is found while you are offline, you shall not plead that you were not online or didn't read.

 

Condition 4: User information Protection

4.1 You agree and authorize us to collect your user information to carry out the purpose of implementing this Agreement and related services. This information includes your account information register, the game data of your game account, and other information you provide to us while using our game service or information that needs to be collected for other considerations on the basis of safety, user experience optimization (including but not limited to your drivers, CPU, IP address, operating system, and more). We will abide by the regulations of this Agreement and the related laws for the collection of your user information.

4.2 You fully understand and agree that we can use your mobile phone number, Game Center account, email address, and other accounts recognized by us as your game account (including the name, avatar, and friends in this account), and the relevant operating information, game data, and other information in the game (including but not limited to your login status, battle information/status, achievements information, and other information will be hereinafter referred to as "the information"), and can display the information to you or other users or friends to provide you with better gaming services and improve the gaming experience.

4.3 You fully understand and agree that without your permission, we can't provide, publicize, or share your name, valid personal ID number, contact information, address, or other personal information from the registration information except under the following circumstances:

(1) When you, your legal guardian, or other right holder, authorize us to disclose it.

(2) When providing your personal information in response to a legitimate claim of your legal guardian.

(3) When judicial authorities, administrative offices, or regulators require us to provide it due to legal procedures.

(4) When we file a lawsuit or arbitration against you to maintain our legal interests.

(5) The relevant laws and regulations that require us to disclose it.

4.4 You fully understand and agree that we or third-party partners can provide you with event information, promotional information, communication messages, and every other type of information through text messages and email according to your user information.

4.5 You promise to fully respect the personal information of anyone that you know, receive, or come into contact with through the game and related services, including, but not limited to, other users. You shall not collect, copy, save, transmit, edit, process, or use the personal information of other users in any other way. Otherwise, you alone will bear the consequences arising from this.

4.6 To safeguard your privacy rights and norms for using the user's personal information, we set the War and Order Game Privacy Policy and relevant protection rules. Please carefully read the aforementioned content. Unless the law provides otherwise, if you have consented or authorized us to collect, use, or process your personal information according to the terms of the aforementioned Agreement, the personal information that we previously collected, used, or processed based on your consent or authorization will not be affected after you revoke this consent or authorization. The relevant personal information that we previously collected, used, or processed will continue to be valid.

4.7 We prioritize protecting user information, privacy, and data security. Please note that we won't take any responsibility for lost game data.

 

Condition 5: Ownership and License

5.1 We authorized partners to provide the program to users in every distribution area and have the full ownership and intellectual property rights of our game and related services. This includes but is not limited to user accounts, account data, customer support history, virtual items, characters, character names, character information, game name, computer code, themes, items, story lines, conversations, buzzwords, in-game scenes, concepts, artwork, animation, sound effects, music, videos, visual effects, modes of operations, related documents, games including applets, chat transcripts, logs of using this program to enter the game in the service, and personal information data records that you provided. You fully understand and agree that we have the right to provide, disclose, or transfer materials mentioned in this term to our licensees or licensors, and they might be located overseas. The program and service might contain third-party license content. If behavior that violates this Agreement is discovered, this third-party licensor might exercise their rights.

5.2 If you make materials or other works (below called "user-adapted materials") based on the game or game-related materials provided by us, the intellectual property rights of these user-adapted materials are jointly owned by us and the user. You agree to irrevocably and unconditionally authorize us, our affiliated companies, and third parties the global, royalty free, permanent, transferable, sublicensable, and unrestricted rights and licenses for copying, distributing, releasing, renting, displaying, performing, broadcasting, changing, modifying, transferring permission, and transmitting through information networks of the user-adapted materials either individually or embed in the game in its entirety and using the above-mentioned user-adapted materials to create derivative works.

5.3 If the third party does not have permission from us or the user to use the user-adapted materials, the user grants and agrees to us taking the proper measures to cope with the infringement by the third party. As mentioned above, the expenses arising from the infringement dispute will be undertaken by us, and any benefits generated shall also be enjoyed by us alone. If necessary, the user should assist us to provide the relevant supporting materials.

5.4 We reserve the exclusive right to make the derived products on the basis of the program. Without our written consent in advance, you cannot make any derivative products in the program's infrastructure.

5.5 You fully understand and agree that you need to download the game software of our game to be able to obtain the game service. You can download the game from our official website or download the game from a third-party platform authorized by us. If you download the game from a third-party platform not authorized by us or download another game with the same name, we will not provide normal use of the game to you. We will not compensate for any losses suffered by the user.

 

Condition 6: Game Services and Restrictions

6.1 You fully understand and agree to comply with this Agreement and the game rules to use the game and services of our game. You can only use our game and game services for non-commercial purposes.

6.2 You fully understand and agree to be subject to some standards of conduct already included in the rules through using the program. These rules are released and updated at unfixed intervals on the Company's official website, our game's official website, or in-game and social platforms. All users must comply with the service rules to use the program. The Company reserves the right to change these game rules at any time.

6.3 You fully understand and agree that to guarantee a good gaming experience, we have published game rules in the game. Please carefully read and understand the game rules and guidelines. Some virtual items and others might have certain terms of validity restrictions. For whatever reason, if you don't use these virtual items within the stipulated validity, these virtual items will automatically disappear once the validity expires. Once some virtual items and virtual currencies are used or consumed, you might be unable to recover or retrieve them. Once some game scenarios have been experienced, you might be unable to reset them.

6.4 You fully understand and agree that to provide you with better game services in our game and optimize the gaming experience, we have the right to make adjustments, updates, or optimizations to any content, rules, or componenet elements in the game (including but not limited to the art design, performance, related value settings, and others of your buildings, game equipment, and other virtual items.) If we make the corresponding adjustments, updates, or optimizations, you agree that you will not pursue any legal liability from us.

6.5 To provide you with a better gaming experience, we have the right to update the game software from time to time for our game or change some features, effects, or gameplay of the software content to make the game even better and the features more complete.

6.6 After the game software is updated, please update or download the latest version of the game software for our game. We do not guarantee that the previous versions of the game software can be used normally, and the user can enjoy the related services in the previous version. Please download the latest version without delay.

6.7 You fully understand and agree that you might not be able to enter the game at any time.

6.8 You fully understand and agree that the Company has the right to transfer or remove some past game data stored on the game server of the Company to ensure the gaming experience for you and other users.

6.9 Policy for Minors

6.9.1 You fully understand and agree that our game prohibits minors and children from using it, but we will also adhere to relevant laws, regulations, and other measures in this Agreement to take feasible and effective measures to prevent minors and children from using the game services, which includes possibly taking technological measures, reporting players, verifying user age, and other necessary measures. To ensure the authenticity of the user's age, you shall provide real, accurate, and complete age information and relevant documentary evidence upon our request. All players shall avoid publishing and producing any content harmful to the physical and mental health of minors and children to create a healthy gaming environment while using the game services.

6.9.2 If you are a minor or child, please leave our game and stop using our services. If you violate this agreement, we have the right to take the relevant measures against you according to clause 6.10 and clause 8.6 of this Agreement. If you believe a minor or child is using our game without their parents or guardians' participation, please contact us through email and report them.

6.10 We have the right to take one or more of the following measures according to the relevant laws, regulations, and policy regulations of the country, other terms of this Agreement, operational strategies of the Company, or according to the reasonable request of your legal guardian:

(1) Cancel your game account, game data, and other relevant info.

(2) Your legal guardian requests, or we determine to take other reasonable measures to prohibit your use of our game.

(3) Stop providing game services to you.

(4) Other relevant measures required by national laws, regulations, or policies.

6.11 You fully understand and agree that we don't take responsibility for your losses caused by force majeure during the process of using our game and game services under any circumstances. Force majeure includes but is not limited to national laws, regulations, policies, orders of government agencies, and other government behavior, or others such as earthquakes, floods, snow, fires, tsunamis, typhoons, strikes, war, infectious diseases, policies, and other things that are unpredictable, unavoidable, and insurmountable. In consideration of the special nature of the internet and the purpose of this Agreement, force majeure also includes the following circumstances that affect the game service provided by us: hacker attacks, significant impacts caused by telecommunication technology adjustments, governmental regulations that cause temporary closure, platform policy or requirements that cause temporary or long-term shutdowns, virus attacks, bankruptcy of commercial operation game partners or restrictions by the relevant judicial authorities against their business performance abilities, and service problems and operations policy requirements caused by the implementation, maintenance, and construction of service networks, and other operational factors.

6.12 You fully understand and agree that we can know the RAM and/or CPU of your device (including but not limited to computer, mobile phone, and tablet) to identify any unauthorized third-party programs that are operating simultaneously with the game. Once unauthorized third-party programs are discovered, the program will report the relevant information to us, including but not limited to your account information, the detailed information of the discovered unauthorized third-party program, and the time and date of discovery. We will take the measures in clause 8.6 of this Agreement to crack down on this unauthorized behavior. The so-called "unauthorized third-party programs" in this Agreement are independently determined by us and conform to any third-party software with the following characteristics:

(1) Realize or assist in cheating or similar behavior.

(2) Methods without our express authorization that let the user alter or illegally invade the game's interface, environment, or gaming experience.

(3) Intercept, mine, or other methods to collect information from the program or through the program.

In particular, "unauthorized third-party programs" include but aren't limited to "add-ons", "mods", "bots", "hacks", "trainers", or "cheats", and others.

6.13 You fully understand that there is an objective situation that is not interoperable between different operating systems, which is not caused by us, and which may cause your payment data and game data in one operating system not to be transferred to another operating system smoothly. The risk of loss of payment data and game data due to your switching between different systems shall be borne by you, and we shall not be liable for it.

6.14 You fully understand and agree that when we determine to terminate the operations of the game or when the game terminates operations due to other factors, we will handle the related matters of terminating the game operations according to the relevant laws and regulations of the national relevant online gaming terminations of operations to safeguard the user's legal interests.

 

Condition 7: Price Policy

7.1 You fully understand and agree that when we provide games and services, we may charge you certain fees for some content and services in the game. The above content and services include, but are not limited to, virtual currencies and virtual items. In this case, we will clearly indicate on the relevant pages. If you refuse to pay such fees, you may not be able to use the relevant content and services. For our pricing content and services, you should purchase them in accordance with our published pricing policy. Otherwise, we may refuse or immediately stop providing the relevant content and services to you.

7.2 You fully understand and agree that we have the right to determine the charging method and pricing standards of game-related services, and we have the right to adjust the pricing policy at any time as needed. The specific charging methods and pricing standards of the game, including but not limited to the right to use virtual items in the game and the specific charging rules for value-added services (if any), etc., are promulgated by us in an industry-wide manner on the official release channels, or the in-game item shops, purchase interfaces, game official websites, and other modules.

7.3 You fully understand and agree that the game services we provide to you are commercial activities, and you have the right to independently decide whether to pay the corresponding fees according to the charging items determined by us (including but not limited to purchasing the right to use virtual items in the game and accepting other value-added services and other charging items) and charging standards to obtain the corresponding game services. If you do not pay the corresponding fees according to the corresponding standards, you will not be able to obtain the corresponding game services. You acknowledge and agree that the change or adjustment of the charging items or charging standards is a normal business behavior, and you shall not require us to compensate or compensate for the changes or adjustments of the charging items or charging standards.

7.4 You can pay using the specific and available payment methods, including but not limited to credit card, debit card, PayPal, or other similar accounts, and you agree to the terms and conditions applicable to each payment method you choose. Customers who use a payment method other than credit cards may incur an additional payment processing fee. When you provide credit card or other payment information, you represent that you are the authorized user of the credit card or other payment method. You shall ensure your account information is complete, accurate, and lawful. You shall promptly update all information to keep your billing account current, complete, and accurate if your payment account information changes (such as changing the billing address, credit card number, or credit card expiration date). You shall immediately notify the third-party paying agency if your credit card is canceled, lost, or stolen. We can assist with handling, but we assume no responsibility.

7.5 You fully understand and agree that, unless otherwise specified by the Company, you can only use the purchased or granted game virtual currency or virtual items free of charge within the services and in accordance with the conditions, scope, and purpose specified by the Company. The in-game virtual currency is not allowed to be shared, combined, or transferred between users.

7.6 You fully understand and agree that after you use a legal tender to exchange for virtual currency, the legal tender is immediately exchanged into the corresponding virtual currency or virtual items and regarded as the legal tender having been used. You shall not request a refund for the aforementioned legal tender for any reason. In any case, the virtual currency or virtual items cannot be exchanged for legal tender.

7.7 You fully understand and agree that when purchasing or exchanging game virtual currency, virtual items, or value-added services, please confirm the status of your account and the relevant payment information that needs to be filled in. If you do not fill in the relevant payment information correctly due to your personal reasons, the virtual currency, virtual items, and other value-added services you purchased or exchanged will not be returned or refunded into legal tender, except as otherwise mandated by law. If you purchase virtual items from a suspended account, we will not be able to assist you in completing the transaction. When you initiate a refund for a valid purchase, we have the right to deduct an equivalent amount of items corresponding to the virtual currency or virtual items that you purchased and asked a refund for, and if the number of items to be deducted is insufficient, we will deduct an amount of game virtual currency or virtual items and resources that are equivalent in value, or convert building levels to the equivalent amount of resources and deduct them or lower the level.

7.8 You fully understand and know that after you purchase successfully through our official payment channels, the corresponding amount paid may be delayed due to technical reasons, but please do not worry too much. Please contact us promptly if your payment fails.

7.9 You fully understand and know that when you purchase game services on the official game platforms, all information including but not limited to bank account (subject) information, bank orders, bank transaction details, flow trends, payment records, and consumption records generated when you conduct transactions through third-party payment institutions (such as PayPal, Apple Pay, and Google Pay). If we can collect them, we will cancel or anonymize them unless legally disputed or legally compelled. When you have any problems when purchasing game services, please communicate with our customer service and third-party payment institutions promptly. We will actively assist you to solve the problem, but do not assume any responsibility for the problem caused by reasons not caused by us.

7.10 We do not recommend that you purchase, accept gifts, game leveling, or otherwise obtain the virtual items and virtual currency through a third party other than our authorized party, especially the electronic online trading platform website or purchasing website opened by the third party. Because the virtual items and virtual currency obtained through third parties may be stolen goods obtained by criminals through theft, fraud, plug-ins, etc., victims may claim back or complain through various methods. At the same time, if we find that you have the aforementioned behavior, we have the right to take relevant measures against you in accordance with the provisions of clause 8.6 of this Agreement.

7.11 You fully understand and acknowledge that we have the right to freeze any third-party complaint or judicial procedure involving an account involving abnormal transactions or suspected fraud. The corresponding account holder is requested to provide the corresponding supporting materials within 14 days from the date of freezing to prove the authenticity of the transaction, or the complaint is not true. If the materials are not provided within the corresponding time or the material review is not passed, we have the right to restore the account data to the pre-deposit state and return the corresponding money for processing. If the same account is involved twice (including) the above circumstances, we have the right to temporarily or permanently freeze the account, ban the user account, or take other measures in clause 8.6 in this Agreement.

7.12 If the content or quantity of your virtual currency or virtual items is found to be incorrect compared to the usage status of the services, we can correct your game situation without giving you prior notice. If we deem that you have violated this Agreement and illegally or falsely acquired the virtual currency or virtual items, we can cancel the aforementioned virtual currency or virtual items and have the right to temporarily or permanently freeze the account, ban the user account, or take other measures in clause 8.6 in this Agreement.

7.13 Unless otherwise specified by the Company, the virtual currency or virtual items become invalid and may no longer be used upon the expiry date, the user cancels the account, or the termination of the services. In addition, the effective period of the virtual currency or virtual items shall be determined by the Company in the game service.

7.14 Any purchases of virtual items or game virtual currency by you from our game are final. No refunds will be given, except at the sole discretion of the Company. If your user account or this game service is terminated for any reason, or if we permanently discontinue the game service for any reason, then all virtual items or game virtual currency that you purchased with legal tender but haven't used will be permanently canceled.

7.15 We can terminate or suspend the provision of the virtual currency when we deem it necessary, such as in the event that:

(1) There is a failure in the equipment necessary for the provision of the virtual currency.

(2) Circumstances such as the revision or abolition of laws and regulations.

(3) Changes in local social conditions.

(4) Other changes in the circumstances facing the Company, which require stopping or suspending the provision of virtual currency.

 

Condition 8: User Behavior Restrictions

8.1 You fully understand and agree that you should comply with local laws and regulations, and respect the local customs and moral standards. You alone will bear legal liabilities for the actions of yourself and your account. At the same time, you shall not use any content or services in our game that violate local laws and regulations of business.

8.2 You fully understand and agree that to maintain a healthy gaming environment, the following behavior will be regarded as obviously "unjust" behavior, and will be considered by us as violating behavior in this Agreement. We have the right to take one or more measures in clause 8.6 of this Agreement, and we may publish the handling of the results. You alone will bear the consequences arising from this, and we have the right to demand that you pay us compensation for all losses incurred.

(1) Use or take advantage of design errors, unproven features, and/or "bugs" to enter not yet available programs or get a competitive advantage over other users.

(2) Reverse engineer, decompile, disassemble, protocol simulation, modify the game's program or services, add unauthorized components to our game or in the game's program or behavior that use packet sniffing programs and any other possible changes to the game features of our game or decode the game source code of our game when in the program or service operations of our game, and use any tools to hack or alter the client side or server-side software.

(3) Use any software products to get information from the program through "packet detection and monitoring."

(4) Use game bugs to carry out illegal acts, or use bugs to attack the operations and services of our game, destroy the gaming environment, or encroach on the legal interests of other people.

(5) Assist or participate in attacking the computer server ("server") of the support services or any possible activities that ruin the gaming experience of other users.

(6) Use or self-develop software, plug-ins, mods, and systems that weren't published by us or engage in account boosting for purposes within the game and/or to gain unjust benefits.

(7) Copy, pirate, transmit, display, and any means to change the game program or service program, game-related images and audio, and all or some of the program data content without authorization.

(8) Unauthorized demonstration, recording, live broadcast, or transmission of all or some of the game or services to other people on any platform or other public place.

(9) Use the game or our provided services to engage in any profit-making behavior.

(10) Alter or conceal the game's name or our name, trademark, copyright information, or other intellectual property.

(11) Steal the game account of other people, or, despite not being the person who stole the account, use a stolen account that belongs to another person, or buy and sell accounts.

(12) Use fraudulent, factitious, concealed, misleading, and other methods to cheat another game user of their game account, resources, virtual currency, other items or earnings, disturbing the gaming environment and order.

(13) Behavior that interferes with the regular experience of other users and spreads negative influences online and offline that impact the game, including but not limited to demeaning rumors in the game, soliciting and/or advertising for businesses by posting products and services outside of the game, and others.

(14) Attempt to collect the passcodes or other personal information from other users.

(15) Improper use of payment channels or the complaint button to make false reports to us or governmental agencies.

(16) Behaviors prohibited by public rules that must be complied with and which are stipulated in this Agreement or other laws and regulations.

(17) Any behavior we believe violates the gaming spirit.

8.3 You fully understand and agree that your communications with other users and us are an inseparable part of the service and are called "Chatting with other users" in this Agreement. You hereby understand and agree that we have the right to monitor, record, review, disclose, or cancel your chat content without further notification to you. Furthermore, you will confirm here that you are aware of and agree to undertake the burden yourself for the risks arising from the chat in the program. In terms of chatting with other users in the game, you are not allowed:

(1) Transmit or post content or language that we believe to be harmful, including but not limited to any illegal, harmful, threatening, defrauding, abusive to others, harassing, slanderous, vulgar, coarse, hateful, rending pornographic, or any content or language that insults and discriminates against races, nations, religions, orientations, or other contents that others find offensive, and sales information of virtual in-game items that violates the fair spirit of the game. You also cannot use words written incorrectly or use names similar to the names restricted above to evade the above content and language restrictions.

(2) Performing any destructive behavior. For example, intentionally "spamming" so other users cannot read the content in the chat, or when set to use a macro with large amounts of text included to destroy the normal flow of chat, and uploading viruses, Trojan Horses, timebombs, and others that might cause damage to the service system or affect the stability of content.

(3) Interfering with normal conversation or implementing behavior that produces negative effects on other users. This includes but is not limited to posting business consultations and/or advertisements for items and services outside of our game.

(4) Continuously sending unsolicited requests or unwelcome messages to a certain user or continuously posting similar information in a certain chat, including but not limited to constantly sending advertisements to sell items or services.

(5) Disseminate or post the personal information of any user in the program, or on websites or forums related to the program.

6) Using bot software or other automatic technology to collect information from the game, forums, or networks owned or managed by us, unless you have special permission from us.

(7) Harass, defraud, threaten, stalk, or humiliate any user, or make them upset, distract their attention, or cause them discomfort.

(8) Cheating or using exploits during the process of using the program, including but not limited to modifying the program.

(9) Participating in behavior that we determine will cause or may cause certain program users to be deceived or cheated into losing virtual items, resources, or any other game items obtained through authorized pathways in the program due to fraud.

(10) Imitate any real person (including but not limited to "game managers" and our other representatives or employees), or make others have reason to believe the messages you published in the program constitute server messages or the messages posted by our representatives or employees.

(11) Uploading or posting content that infringes on the intellectual property rights of a third party (including but not limited to copyrights and trademarks) or public/private rights.

(12) For the purpose of harming the public interests, seeking improper gains, or other reasons, by intentionally including QR codes, websites, email addresses, contact information, and others, or using misspellings, homophones, heterophones, similar characters, numbers, symbols, letters, and others.

8.4 You fully understand and agree that the user can't make offline transactions and can't obtain game accounts, virtual currency, virtual items, or other game services through purchases, accepting gifts, or other methods from third parties unauthorized by us. The user cannot share and/or sell game accounts and resources. We are not responsible for any transactions described above and have the right to reject complaints arising from disputes that may occur and appeals. You will bear the burden of all consequences created alone.

8.5 You fully understand and agree that to create an excellent gaming environment and a high-quality gaming experience, you cannot use the game to obtain economic benefits. If your purpose of using this game is not to enjoy the game, but to seek profits, all of your transaction behaviors in the game for economic benefits, virtual items, virtual currencies, and earnings will be considered illegal profits. We have the right to pursue your legal liabilities.

8.6 You fully understand and agree that if we judge that the user violates the provisions of this Agreement after review, we will take appropriate measures (including but not limited to: not allowing registering or changing account information, warning notifications, muting, making corrections within a limited time, reducing or limiting your game earnings, deducting values, reclaiming virtual items, limiting user permissions or account functions, forcing offline, temporarily or permanent freezing of accounts, canceling accounts, banning user accounts, prohibiting re-registration, canceling files, and data, etc.). We may publish the processing results, or save relevant information in accordance with laws and regulations, and report to the relevant departments. We have the right to require you to compensate us for all losses caused by your breach of contract. You shall be solely responsible if your actions cause or bring about your own losses and/or any claims, demands, or losses asserted by third parties. If we suffer losses as a result, you shall also compensate for them.

 

Condition 9: Jurisdictions and Application of Laws

Please carefully read this content. It affects your rights, including your right to file a lawsuit or arbitration.

9.1 Unless otherwise clearly prescribed, this term of use applies to the laws and regulations of the place of arbitration, and the conflict of interest rules do not apply. The United Nations Convention on Contracts for the International Sale of Goods has been expressly excluded from the application. If you voluntarily select another place outside this region to enter the service, you should comply with the local laws at the same time (within the range of application of the local laws). The game software is still subject to the relevant export controls. The program software can't be downloaded, exported, or re-exported outside the region.

9.2 To shorten the resolution time and reduce the cost of resolution, you and we agree to first reach the same resolution through informal resolution procedures to solve disputes, controversies, or claims of compensation (collectively referred to as "disputes"). If any disputes arise, we shall first attempt to solve any such disputes through informal resolutions within 45 days before commencing arbitration proceedings. The informal resolution procedures shall be regarded as starting from the day one party receives written notification from another party (written dispute "notification"). The written dispute notification must include the complainant's account information, contact information, and a description of the nature and basis of the dispute. The written dispute notification shall be sent to wao@camel4u.com.

9.3 Binding arbitration: If both parties are not able to resolve the dispute within 45 natural days after the unofficial dispute resolution procedure begins (except for civil disputes explicitly listed below). You agree that any disputes that arise because of this condition or related to this condition shall be submitted to the China International Economic and Trade Arbitration Commission Hong Kong Arbitration Center ("CIETAC Hong Kong") for arbitration. The arbitration should be submitted to the CIETAC Hong Kong for arbitration according to its currently valid arbitration rules when applying for arbitration. The location for arbitration is Hong Kong, China. The procedural language for arbitration is Chinese. The arbitration can adjudicate disputes according to written opinions and documents. If an arbitration hearing is required, the hearing can be conducted via online video calls or telephone. The arbitral decision is final and binding to all parties.

9.4 If the above arbitration terms are invalid or non-executable, both parties agree to submit such disputes to the courts with jurisdiction in Hong Kong. You hereby agree and waive all pleas that you lack personal jurisdiction and/or forum non conveniens regarding the place of trial and jurisdiction, regardless of whether through arbitration or judicial litigation.

9.5 You and we agree that any arbitration only applies to disputes between you personally and the Company. You recognize and agree: (1) Any arbitration will not involve other people. (2) Have no right or authorization to jointly dispute or use the program for joint disputes. (3) Have no right or authorization for permitting representatives to file disputes on behalf of the public or other people.

9.6 You and us agree the following disputes are not subject to restraints of the negotiations and the binding arbitration terms described above: (1) Effectively related disputes for any attempt to execute or protect our intellectual property or intellectual property rights; (2) Any disputes related to stolen, pirated, or programs unauthorized by the Company, or disputes risen from these circumstances; and (3) Requests to remove court injunctions. Such disputes will be conducted by the court that has jurisdiction over the Company. You and we will agree to submit such disputes to this court.

9.7 To avoid disputes, this Agreement refers to the problem of related data and related technical aspects. The user agrees that the data stored on our game servers is the standard of judgment. The team for our game guarantees the truthfulness of this data.

Our published link with the specific probabilities: http://web.camelgames-wao.com/content/wao_gl_us.html

 

Condition 10: Others

10.1 You fully understand and agree that we reserve the complete and independent right to decide to alter, amend, add, supplement, or cancel any content of this Agreement. If substantial changes occur (the independent judgment of the Company shall prevail), there will be announcements made through one or more of the following methods: (1) Post the announcement on the official website, (2) email, (3) postal mail, (4) pop-up windows, (5) in-game notifications, (6) program patches, (7) Facebook, websites, or important pages of forums. If you are unable to accept the amended content, you have the right to stop using the program and service. If you still install and/or use the program or related services after the changes to this term of use, this means that you accept all of the amended content.

We can, according to the situation at the time, alter, amend, suspend, or stop the entire program or part of the program or service at any time. This includes but is not limited to updates provided to the hardware/software, inspecting or maintaining hardware/software, or power outages, game data, and other information that is concentrated, stored, or uploaded to the program, to comply with the applicable laws and to eliminate hidden safety hazards or solve emergencies. You fully understand and agree that you will not demand that we pay compensation for these actions for any reason.

10.2 We shall not be liable for any damage caused by you intentionally or through gross negligence. At the same time, we shall not be liable for any damage caused to you due to special circumstances (including circumstances in which you or we foresaw or could have foreseen the occurrence of damage), any damage caused by our negligence or misconduct. However, if we need to bear the liability for damages, you agree that our damages to be borne shall not exceed the total amount of your purchased game virtual currency for the month in which such damage occurred.

10.3 You fully understand and agree that on account of the special characteristic of online services, we have the right to amend, suspend, or terminate some or all content at any time according to the requirements of the laws and regulations as well as relevant authorities, cooperation status with partners, complaints, and reports of third-party and the development situation of the gaming business for us. After the service is terminated, all of your in-game virtual items or virtual currency will not be returned.

10.4 This Agreement made up between you and the Company is the complete and only Agreement on matters for this term of use, and supersedes the spoken or written Agreement concluded for matters reached by this term of use.

10.5 If the provisions in this Agreement are considered to be illegal, invalid, or lose the power of execution for any reason, this provision will be canceled from this term of use and will not affect the effectiveness of other terms.

10.6 The behavior of any term that we fail to execute in this Agreement should not be interpreted as waiving the current or future rights of this term, and will not affect the rights of the Company to execute these terms of use in the future. We expressly state that waiving the regulations, conditions, and requests in this Agreement does not constitute waiving investigations in the future of the responsibilities consistent with this regulation, condition, or request.

10.7 We and our licensors shall reserve all rights. If you have any questions, you can email us.

Email address: wao@camel4u.com

Hong Kong Ke Mo software Co., Limited

Effective Date: 2023/11/15