War and Order User Agreement |
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IMPORTANT! PLEASE READ CAREFULLY BEFORE REGISTERING AS A "War
and Order" GAME USER! |
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THIS IS SOFTWARE PROTOCOL, NOT SOLD. THIS AGREEMENT IS A LEGALLY
BINDING AGREEMENT BETWEEN HONG KONG KE MO SOFTWARE CO., LIMITED AND YOU. THIS
AGREEMENT GOVERNS YOUR USE OF OR ACCESS TO THE "WAR AND ORDER"
GAME, OUR ONLINE WEBSITE, ANY GAME-SPECIFIC SITE, SOFTWARE SYSTEMS, CUSTOMER
SUPPORT, SOCIAL MEDIA, COMMUNITY CHANNELS AND/OR ANY OTHER ONLINE SERVICES
PROVIDED BY THE COMPANY AND BY ANY OF OUR AUTHORIZED THIRD PARTIES
(COLLECTIVELY CALLED THE “SERVICES”), WHETHER AS A VISITOR OR A REGISTERED
USER. IF YOU REJECT THE TERMS OF THIS AGREEMENT YOU MAY CHOOSE NOT TO ENTER
THE GAME. |
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The USER AGREEMENT (simply referred hereafter as “this Agreement”)
is a general contract agreed upon between HONG KONG KE MO SOFTWARE CO.,
LIMITED and you. The Company strongly suggests that you carefully read and
fully understand all of this Agreement’s contents before you register to
become a user, especially the clauses that exempt or limit the Company's
liability, clauses that restrict the user's rights, clauses about applicable
law, and clauses about resolving disputes. |
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The user should be aware that if you do not agree with any
conditions in this Agreement, you are not entitled to use our game services.
According to our game registration procedure, if you agree and accept or
successfully registered as our game user or can enter the game and use it
after successfully registering, the Company will believe that you have read,
unconditionally accepted, and obey this Agreement. If any dispute occurs, the
user can’t plead that they did not carefully read this Agreement. If you are
not willing to accept this Agreement, you can choose to leave this program
and not enter this game again. If you have any opinions or suggestions for
this Agreement or our game services, you can contact the customer service
department of the Company. We will provide you with the necessary help. |
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If you are a minor, please read this agreement together with your
legal guardian or parent and pay special attention to the terms of use. Our
game is only made available for adults and no minor can access or use any
version of the game through any means. If you violate the stipulations of
this agreement, we will not bear any legal responsibility. To ensure the
authenticity of a user's age, we reserve the right to take all measures
necessary (such as requesting you to provide proof of identity documents) to
verify a user's age. Users should provide authentic, accurate and complete
age information when we request it. The users from some countries must also
accept parental supervision and the anti-addiction system. You agree that you
will provide your real and complete information to the Company in a timely
manner for purpose of recognizing your identity. Otherwise, you will bear the
burden of any consequences produced alone. Also, the Company has the right to
request you or your parents (guardian) to provide proof of identity,
passports and other necessary materials at any time to prove that your
identity, parents (guardian), and parental (guardian) supervision is
authentic and valid. The Company also has the right to independently
determine if any age restrictions or parental supervision systems for
underage persons are applicable to you based on the materials submitted to
the Company. To the furthest extent of the applicable law, the Company
reserves the right to establish, change, and terminate the scope and
conditions of use regarding the anti-addiction system and parental
supervision system. You must have already registered an account for our game
before using this program. All uses of this program and service must comply
with all the content of this version and updated versions in the future. Any
behavior that does not adhere to the use of our game program or services is
expressly prohibited. |
Section 1: Definitions |
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1.1 The Agreement: Includes this Agreement, Privacy Policy, Rules
and instructions for the protection of children's personal information, game
rules, and the revised edition of the above content. Once the above content
is published, this Agreement will be considered inseparable components. |
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1.2 The Company: HONG KONG KE MO SOFTWARE CO., LIMITED will be
called “the Company” or ”we” in this Agreement. |
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1.3 Game or our game: Refers to the game "War and Order"
which is operated by HONG KONG KE MO SOFTWARE CO., LIMITED. This includes but
isn’t limited to the PC and mobile device client versions of this game, and
any version or updated version of this game published in the future,
including client software, software systems, server software, source code,
object code, source files, and more and may include the related network
servers, websites (including but not limited to the official websites or
official forums), electronic media, printed materials or electronic
documents, and others determined by the Company. |
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1.4 Services: The game provider provides online operation services
for our game. This includes but not limited to our online website, any
game-specific site, software systems, customer support, game materials, user
tools, social media, community channels, and/or any other online services by
the Company. |
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1.5 You: Also known as “Player”, or “User” refers to the natural
person who has been authorized to use the game and other services of our
game. |
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1.6 Program: This Agreement includes the game software program and
accompanying resource documents for our game. |
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1.7 Game Rules: Refers to the user regulations, player rules, game
announcements, hints, notifications, and other content about the game that
the game provider will publish and revise at irregular intervals. |
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1.8 Game Materials: Refers to the related programs, ports, images,
animations, and other materials used in the game, which includes but not
limited to feature modules, material resources, map resources, and more.
Also, derived works related to the game are contained and this includes but
not limited to illustrations, videos, music, and more. |
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1.9 Game Data: Refers to every type of data recorded by the server
produced during the use of our game. This includes but not limited to
character data, virtual item data, user behavior logs, purchase logs, and
other data. |
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1.10 Virtual items: Refers to a virtual item designed by us to
meet the needs of players in various production and construction or normal
transaction exchanges in-game services, which can be obtained through active
in-game behavior, official events, or legal currency purchases, game virtual
currency exchange, etc., in exchange for various value-added services
specified in the game, including but not limited to resources and items
in-game products (such as weapons and equipment in the game), the ownership
of which belongs to us, and you can only comply with the law. Use in
accordance with the rules of the game product. |
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1.11 Game virtual currency: Refers to a substitute currency
designed by us to meet the normal transaction and communication needs of
players in-game products, obtained through legal currency exchange, recharge,
etc., which can be used to exchange virtual items in the game, but is limited
to circulation and use in the game, and cannot be exchanged into legal
currency. |
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1.12 Improper User Behaviors: Refers to behavioral expressions of
user behaviors that don’t match those of normal players discovered by
operations data and manual investigation of the Company. There are behaviors
prohibited by this Agreement. These behaviors are defined as improper user
behaviors by the Company. |
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Section 2: Game Account |
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2.1 Bind Account |
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2.1.1 You promise to provide real, legal, accurate, and valid
personal information and related information to bind your game account or a
third-party account recognized by the Company and accept the Company services
with this account (below called “user account”). Otherwise, the Company has
the right to take one or more measures under Clause 8.6 of this Agreement and
can publish the handling of the results. You alone will bear all of the
consequences created. The Company has the right to demand that you pay
compensation to the Company for all losses created. |
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2.1.2 If you play this game, you have the right to use your App
Store account, Google Play Account, Facebook account, HUWAWEI’s account, or
other third-party accounts recognized by the Company to bind your game
account. |
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2.1.3 As a user of our game, you can access our game with a
temporary account. However, we encourage you to bind your account with any
third party, such as a Facebook account, Google Play ID, or Appstore ID, etc.
In the event of losing your account of our game, we can help you to retrieve
your account with them in time. However, we cannot give you any assistance if
you do not bind your game account with any third party. |
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2.1.4 You agree that the personal information data provided by you
act to identify the relationship between the user and the user account as
well as the main proof of the user’s identity. According to the relevant
requirements of the national laws and regulations, you must log in with the
real-name registration system and register with your real name. |
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2.1.5 You fully understand and agree that you can make in-game
purchases or expenses while in the temporary account mode. If you uninstall
or reinstall the game, change your computer equipment, tablet, or other
devices, or if these devices are damaged, all of your game-related data,
purchase data, or consumption data generated while under the temporary
account mode may be cleared, and can’t be searched for or recovered. You
alone will bear any of the consequences created. |
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2.2 Account Loss, Use, Safeguard, and Removal |
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2.2.1 If you use a third-party account recognized by the Company
as your game account to play and enjoy our game, you are still subject to the
Agreement and rules of the third-party account. If there are related disputes
relevant to a third-party account that includes but not limited to a stolen
account, you shall be responsible for contacting the third party and handling
the issues. the Company can provide the necessary help within a reasonable
scope, but will not take any responsibility. |
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2.2.2 You fully understand and agree that you should provide
relevant personal information and registration information to help us to
judge and verify. The Company has the right to provide third parties with the
information you provided above to organize, save, compare, or use for other
purposes. The Company has the right to guarantee the safety and validity of
the user account through management, technology, and other reasonable
measures. The user has the obligation to keep the account and password safe
and accurate and use it correctly. Any party that causes loss, stolen
account, damages to other users, or other forms of loss due to breaching the
above obligations shall undertake the legal liabilities that arise. |
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2.2.3 You fully understand and agree that if you discover other
people are illegally using or have stolen your account and password, or any
other forms of using your account without your permission, you should
immediately notify the Company through valid means to take action. When you
notify the Company, you should provide valid personal information that is the
same as the personal information you used to register, and other related
information that the Company requests you to provide. After the Company
receives your valid request and verifies your personal information, the
Company will take corresponding actions according to your requirements or the
specific situation (including but not limited to suspending the login and use
of this account). You will bear the burden of the corresponding actions the
Company takes according to your requests and losses caused to you and other
users. If you refuse to provide valid personal information or the provided
personal information does not match with the personal information at the time
of registration, or you do not provide other related information that the
Company asks you to provide or the other related information that you provide
has an error, the Company has the right to refuse your request. You will bear
the burden of any loss created. |
2.2.4 You fully understand and agree that if you have not used the
account that you registered with the Company for three consecutive years, the
Company has the right to take action to delete and dispose of your game data
and related information of this account with advanced notification to
efficiently use the server resources. |
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2.2.5 Our game provides the Game Account Removal feature. If you
need to remove the game account, you can remove your account according to
these Terms or contact us if you satisfy the relevant conditions. |
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You fully understand and agree that if you remove the game
account, the related game items of this account will also be cleared. Before
you remove this game account, please make sure that all transactions and
relevant benefits under this game account have already been settled
(including game earnings produced during the time played and those
potentially produced in the future). The Company has the right to clear
include but not limited to all the game benefits of this account, and you
will bear the burden of any consequences. The previously mentioned game
earnings include but not limited to monthly game card equities and levels,
all data related to the growth and upgrades of the game, online game virtual
currency that has not been used, and virtual items, value-added services that
have been purchased but have not expired or have not been completely used,
other game earnings that have been produced but have not been completely
used, or expected future game earnings, and more. |
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2.3 You fully understand and agree that the game might have game
software bugs, version update defects, third-party virus attacks, or other
factors that cause you to be unable to login to your game account, or cause
abnormal conditions in terms of your game character, in-game items, in-game
equipment, in-game resources, and other account data, virtual items to
experience irregularities. In this situation, the Company has the right to
temporarily freeze this account based on advanced notification. If the data's
abnormal status comes from the user’s improper game behavior, the game
company will restore the game account to its original state before the data's
abnormal state occurred (including transferred data retrieved from the third
party) and the Company will be excluded from all liabilities. |
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Section 3: Game Rules |
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3.1 Basic Behavior Rules |
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You confirm that you have an obligation to comply with applicable
laws, and all governmental rules and regulations in your region. You confirm
that you understand these rules and regulations, and hereby confirm your
behavior will comply with them when you contact other users and use the
program. |
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3.2 Character Rename Rules |
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You fully understand and agree that every user can select their
character name or be given one randomly by the system. Furthermore, the user
can establish an “Alliance” (generally an in-game players society) and users
need to similarly select a name for this “Alliance”. When you have selected a
character name, established an “Alliance”, or use other methods to create a
mark that can be seen by other users of the program or services, you must
obey the following criteria to maintain public order and decency. If the
Company determines that these marks might be offensive or inappropriate, the
Company alone has the right to determine whether to change this name, remove
the mark, close the related chat, and/or temporarily freeze or permanently
terminate your right to use the program or service. To be specific, you are
not allowed to use the following names as your character or Alliance name: |
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1) Pretend to be another person and use this person’s name. This
includes but not limited to “Game Manager”, “Game Support”, and other
employees or representatives of the Company. |
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2) Names with “profane” meanings, including coarse language, and
including words that may offend others, ruin another person’s reputation,
words that are obscene or hostile, or hateful words that insult some races,
nations, religions, or others. |
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3) Names that are owned by other persons or entities with rights
and you do not have advanced permission of this person or written
authorization of this entity. |
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4) Names of public figures, famous people, or media stars. |
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5) Names that include (registered or unregistered) trademarks or
service marks or similarly relevant to those trademarks or service marks. |
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6) Character names are taken from the game. |
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7) Names including the content of drugs, sex, alcohol, or criminal
behavior. |
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You cannot use words written incorrectly or use names similar
prohibited names above to evade the above name restrictions. |
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3.3 Related Rules for Chatting and Interacting with Other Users |
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Communicating with other users and staff of the Company is an
inseparable part of the program and is called “Chatting with other users” in
this term of use. Your chat content might be monitored, recorded, reviewed,
disclosed, or deleted without notifying you by the Company. You hereby
understand and agree that the Company has the right to monitor, record,
review, disclose, or delete your chat content. Furthermore, you will confirm
here that you are aware of and agree to undertake the burden yourself for the
risks arising from the chat in the program. In terms of interacting with
other users in Games, you are not allowed: |
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1) Transmit or post content or language that is prohibited by the
Company, including but not limited to any illegal, harmful, threatening,
abusive to others, harassing, slanderous, vulgar, coarse, obscene, hateful,
pornographic, or any content or language that hatefully insults races,
nations, religions, or other contents that others find repulsive, and sales
information of virtual in-game items that violates the fair spirit of the
game. You also cannot use words written incorrectly or use names similar to
the names restricted above to evade the above content and language
restrictions. |
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2) Performing any destructive behavior. For example, intentionally
“spamming” so other users cannot read the content in the chat, or when set to
use a macro with large amounts of text included to destroy the normal flow of
chat, and uploading viruses, Trojan Horse, timebombs, and others that might
cause damage to the service system or affect the stability of content. |
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3) Interfering with normal conversation or implementing behavior
that produces negative effects on other users. This includes but not limited
to posting business consultations and/or advertisements for items and
services apart from our game. |
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4) Continuously sending unsolicited requests or unwelcome messages
to a certain user or continuously posting similar information in a certain
chat, including but not limited to constantly sending advertisements to sell
items or services. |
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5) Transmit or post any private information of any user on forums,
in the program, or websites related to the program, but the user can transmit
personal information to a single user transferred in private messages. |
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6) Using software bots or other automatic technology to collect
information from the program, forums, networks owned or managed by the
Company unless you have special permission from the Company. |
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7) Harass, threaten, stalk, or humiliate any user and other
behaviors which may make other users uncomfortable. |
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8) Cheating or using exploits during the process of using the
program. This includes but not limited to modifying the program. |
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9) Participating in behavior that the Company determines cause or
may cause certain program users to be deceived or cheated into every type of
equipment and every type of material and item, or other game items obtained
through authorized pathways in the program. |
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10) Imitate any real person (including but not limited to “game
managers” and other representatives or employees of the Company), or make
others have reason to believe the messages you published in the program
constitute as server messages or the messages posted by representatives or
employees of the Company. |
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11) Uploading or posting content that may infringe others’
intellectual property rights (including but not limited to copyrights and
trademarks) or public/private rights of any third party. |
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3.4 Offline Data Related Rules |
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After the user is offline, the Company has the right to handle
relevant data and information from the data and information regarding
improper user behavior, as well as system announcements, rewards, and other
user-oriented data and information sent by the operator of the Company while
the user is offline. We reserve the right to the final interpretation and
handling of this data and information. |
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Section 4: User information Protection and Collection |
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4.1 You agree and authorize the Company to collect your user
information to carry out the purpose of this Agreement and related services.
This information includes the information you register in the real-name
registration system, the game data of your game account, and other
information you provide to the Company or on account of safety, user
experience optimization, and for other consideration that needs to be
collected by the Company (including but not limited to your drivers, CPU, IP
address, operating system, and more). The Company will abide by the
regulations of this Agreement and the related laws for the collection of your
user information. |
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4.2 You fully understand and agree that the Company or third-party
partners can provide you with event information, promotional information, and
every other type of information through text messages and email according to
your user information. |
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4.3 You fully understand and agree that the Company can use your
mobile phone number, Game Center account, Facebook account, and other
accounts recognized by the Company as your game account (including the name,
avatar, and friends in this account), and the related operating information,
game information, and other information in the game (Below called “the
information”, the information specifically includes but not limited to your
login status, battle information/status, achievements information, and more),
and can display the information to you or other users or friends to provide
you with better gaming services and improve the gaming experience. |
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4.4 You promise to fully respect the personal information that
includes but not limited to other users you learn, receive, or come into
contact with through the game and related services. You should not collect,
copy, save, transmit, or in any other way use the personal information of
other users. Otherwise, you alone will bear the burden of the consequences. |
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4.5 The Company gives priority to protecting user information,
privacy, and data security. Please note that the Company won’t take any
responsibility for lost game data. |
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4.6 You fully understand and agree that the Company can’t provide,
publicize, or share the name, personal ID number, contact information, home
address, and other personal information to any third party without the
permission of the user. Except for the following situations: |
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(1) The user or the guardian of the user authorizes the Company to
publish it. |
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(2) The relevant law requires the Company to publish it. |
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(3) Judicial authorities or administrative offices require the
Company to provide it due to legal procedures. |
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(4) When the Company takes legal action or arbitration towards
users to maintain its legal rights. |
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(5) When the legal guardian of the user demands to have the
personal information of the user provided. |
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4.7 In order for us to guarantee the privacy rights of the user
and the norms of using the user’s personal information, please agree to the
Privacy Policy, the Rules, and the instructions for the protection of
children's personal information. Please carefully read the contents of this
policy. Except for laws and regulations, if you have already agreed or
authorized the Company on the terms of the previously stated Agreement or
stipulation to collect, use, or manage your personal information, after you revoke
this Agreement or authorization, this will not affect the personal
information collected, used, or managed by the Company before you revoke this
Agreement or authorization on the basis that you have already agreed or given
authorization prior to your revocation of this Agreement. The related
personal information collected, used, or managed before you revoked this
Agreement or authorization by the Company continues to be valid. |
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Section 5: Ownership and License |
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5.1 The Company already has authorized partners to provide the
program to users in every published area and has the whole ownership and
intellectual property rights of our game and related services. This includes
but not limited to user accounts, game software, account data, customer
support history, game name, computer code, themes, items, characters,
character names, stories, conversations, buzzwords, in-game scenes, concepts,
artwork, animation, sound effects, music, visual effects, modes of operations,
related documents, applets included in-game, chat transcripts, character
information, user adapted materials, logs of using this program to enter the
game in the service, and personal information data that you provided to the
operations team. Purchases made in the game don't constitute you as buying
the game itself. You fully understand and agree that the Company has the
right to provide, disclose, or transfer materials mentioned in this term to
their respective licensees or licensors of the Company and its affiliated
companies that might be located overseas. The program and service might
include the content of third-party licenses. If behavior that violates this
Agreement is discovered, this third-party licensor might exercise their
rights. |
5.2 If you make materials or other works (below called
“user-adapted materials”) based on the game or game-related materials
provided by the Company, the intellectual property rights of these
user-adapted materials are jointly owned by the Company and the user. The
Company has the right by itself or authorize its affiliated companies and
authorized third parties to alone use or embed in-game the user-adapted
materials for copying, distributing, releasing, renting, displaying,
performing, broadcasting, changing, modifying, transferring permission,
transmitting through information networks, and using the above-mentioned user
adapted materials to create derived works. |
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5.3 If the third party does not have permission from the Company
or the user to use the user-adapted materials, the user grants and agrees to
the Company taking the proper measures to cope with the infringement by the
third party. As mentioned above, the expenses arising from the infringement
dispute will be undertaken by the Company and any benefits generated shall
also be enjoyed by the Company alone. If necessary, the user should assist
the Company to provide the relevant supporting materials. |
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5.4 The Company reserves the exclusive right to make the derived
products on the basis of the program. Without the written consent of the
Company in advance, you cannot make any derived products in the program’s
infrastructure. |
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5.5 You fully understand and agree that you need to download the
game software of our game to be able to obtain the game service. You can
download the game from the official website of the Company or download the
game from a third-party platform authorized by the Company. If you download
the game from a third-party platform not authorized by the Company or
download another game with the same name, the Company will not provide normal
use of the game to you. The Company will not give compensation for any losses
suffered by the user. |
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5.6 To provide you with a better gaming experience, the Company
has the right to update the game software for our game or change some
features, effects, or gameplay of the software content to make the game even
better and the features more complete. |
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5.7 After the game software is updated, please update or download
the latest version of the game software for our game. The Company does not
guarantee that the previous versions of the game software can be used
normally and the user can enjoy the related services in the previous version.
Please download the latest version without delay. |
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5.8 You fully understand and agree that you cannot enter the game
at any time. |
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Section 6: Game Services and Restrictions |
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6.1 You fully understand and agree to comply with this Agreement
and game rules to use the game and services of our game. You can only use the
game services of our game for non-commercial purposes. |
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6.2 You fully understand and agree to be subject to some standards
of conduct already included in the rules through using the program. These
rules are released and updated at unfixed intervals on the Company’s official
website or our game’s official website. All users must comply with the
service to use the program. For purpose of improving the gaming experience,
the game rules published in the game by the Company may contain restrictions
on some game items and others that possibly have a definite term of validity.
Regardless of the reason, once the term of validity expires, the item will
automatically become invalid if you fail to use the item within the term of
validity. The Company reserves the right to change these game rules at any
time. |
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6.3 You fully understand and agree that the Company will optimize
the gaming experience to provide you with better game services in our game.
The Company has the right to make adjustments, updates, or optimizations to
any content, rules, or elements in the game (including but not limited to
making adjustments, updates, or optimizations to the art design, performance,
related value settings, and others for your buildings, game equipment, and
other game items.) If the Company makes the relevant adjustments, updates, or
optimizations, you agree that you will not hold the Company accountable. |
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6.4 You fully understand and agree that the Company has the right
to transfer or remove some past game data stored on the game server of the
Company to ensure the gaming experience for you and other users. |
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6.5 Policy for Minors |
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6.5.1 You fully understand and agree that our game prohibits
minors from using it, but we will also adhere to relevant laws, regulations,
and provisions in this Agreement to take feasible and effective measures to
prevent minors from using the game services. This includes possibly taking
technological measures, enabling player reporting, and other such measures.
All players shall avoid posting and generating any content harmful to the
physical and mental health of minors to create a healthy gaming environment. |
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6.5.2 If you are a minor according to local laws and regulations,
you can only use our services with the participation of your parent or
guardian. If you believe there is a minor who is using our game without the
participation of their parent or guardian, please contact us and report the
issue through email. If you violate this agreement, we have the right to take
relevant measures towards you in accordance with the provisions under clause
8.6 of this agreement. |
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6.5.3 According to the relevant policy requirements, if you are
the legal guardian of a minor, you must ensure they only use our game
services with your participation and supervision. If the minor in your
custody is under the age of 14, or is considered a child under local laws,
please be sure to demand the minor in your custody to stop using our game
services. If you do not act in accordance to the provisions of clause 6.5, we
have the right to handle the matter in accordance to the provisions of clause
8.6 of this agreement. |
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6.6 You fully understand and agree that one of the conditions you
have to comply with is the Company has the right to incorporate the
corresponding anti-addiction system into your game account and take the
corresponding anti-addiction measures: |
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(1) The system determines you are a minor (specific details please
refer to the relevant regulations or laws issued by your own country) or; |
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(2) The real-name identification information you submitted is
irregular or; |
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(3) Your real-name verification was not approved or; |
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(4) You have not registered or have not successfully registered
the game account or; |
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(5) The laws, regulations, policies of other countries demand or
the Company has reasonable grounds to believe that the circumstance needs to
incorporate the anti-addiction system. |
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6.7 We have the right to take one or more of the following
measures to incorporate the related anti-addiction system according to the
relevant laws, regulations, and policy regulations of the country, other
terms of this Agreement, operational strategies of the Company, or according
to the reasonable request of your guardian. |
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(1) Limit your gaming time or gaming duration. |
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(2) Reduce your game earnings. |
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(3) Cancel or delete your game account, game data, and other
relevant info. |
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(4) Your legal guardian demands taking or the Company determines
to take other reasonable measures to restrict or prohibit your use of games
by the Company. |
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(5) Stop providing game services to you. |
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(6) The relevant measures required by national laws, regulations,
or policies. |
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6.8 You fully understand and agree that the Company doesn’t take
responsibility for your losses caused by force majeure during the process of
using the game services of our game under any circumstance. Force majeure
includes but not limited to national laws, regulations, policies, orders of
government agencies, and other government behavior, or others such as
earthquakes, flood, snow, fire, tsunami, typhoon, strikes, war, policies, and
other things that are unpredictable, unavoidable, and insurmountable. In
consideration of the special nature of the internet and the purpose of this
Agreement, force majeure also includes the following circumstances that
affect the game service provided by the Company: hacker attacks, significant
impacts caused by telecommunication technology adjustments, governmental
regulations that cause temporary closure, virus attacks, bankruptcy of
commercial operation game partners or restrictions by the relevant judicial
authorities against their business performance abilities, and service
problems and operations policy requirements caused by the implementation,
maintenance, and construction of service networks, and other operational
factors. |
6.9 You fully understand and agree that the Company can know the
RAM and/or CPU of your device (including but not limited to computer, mobile
phone, and tablet) to identify any unauthorized third-party programs that are
operating simultaneously with the game through technical means. In this term
called “Unauthorized Third-Party Programs” are independently determined by
the Company. Third-party software conforms with any of the following
characteristics: (i) Realized or assisting cheating or similar behavior, (ii)
Methods clearly without the authorization of the Company that let the user
alter or illegally invade the game’s interface, environment, or gaming
experience, or (iii) Intercept, mine, or by other methods to collect
information from the program or through the program. “Unauthorized
Third-Party Programs” include but aren’t limited to “add-ons”, “mods”,
“bots”, “hacks”, “trainers”, or “cheats”, and others. Once unauthorized
third-party programs are discovered, the program will give the relevant information
back to the Company. This includes but isn’t limited to your account
information, the detailed information of the discovered third-party program,
time and date discovered. The Company will take reasonable measures to crack
down on this unauthorized behavior. |
6.10 You fully understand that there is an objective situation
that is not interoperable between different operating systems, which is not
caused by us, which may cause your payment data and game data in one
operating system to not be transferred to another operating system smoothly.
The risk of loss of payment data and game data due to your switching between
different systems shall be borne by you, and we shall not be liable for it. |
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6.11 The Company alone will determine when to terminate the
operations of the game. When the Company terminates the operations of the
game for other reasons, the Company will handle the terminating operations of
the game and related matters according to related laws and regulations of the
national relevant online gaming terminations of operations. |
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Section 7: In-Game Currency and Goods |
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7.1 You fully understand and agree that when we provide products
and services, we may charge you certain fees for some products and services.
In this case, we will make a clear indication on the relevant page. If you
refuse to pay such fees, you may not be able to use the relevant products and
services. For our tariff products and services, you should purchase them in
accordance with our published tariff policy; Otherwise, we may refuse or
immediately stop providing you with the products and services. |
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You can pay using the payment methods available for specific
Services, including credit card, debit card, PayPal, or other similar
accounts, and you agree to the terms and conditions applicable to each
payment method you choose. When you provide credit card or other payment
information, you represent that you are the authorized user of the credit
card or other payment method. You must provide current, complete, and
accurate information for your billing account. You must promptly update all
information to keep your billing account current, complete, and accurate
(such as changing the billing address, credit card number, or credit card
expiration date), and you must promptly notify us if your credit card is
canceled, lost, or stolen. We may use a third-party credit card updating
service to obtain current expiration dates on credit cards provided by you.
Customers who use a payment method other than credit cards may incur an
additional payment processing fee. |
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7.2 Game virtual currency will be granted to members through
purchases made via the services, campaigns, or other methods designated by
the Company. |
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Unless otherwise specified by the Company, you can use the
purchased or granted game virtual currency free of charge only within the
services and in accordance with the conditions, scope, and purpose specified
by the Company. |
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7.3 You fully understand and agree that we have the right to
determine the charging method and fee standard of game-related services, and
we have the right to adjust the tariff policy at any time as needed. The
specific charging methods and tariff standards of the game, including but not
limited to the right to use virtual items in the game and the specific
charging rules for value-added services (if any), etc., are promulgated by us
in an industry-wide manner on the official release channels, or the in-game
item shop, purchase interface, game official websites, and other modules. |
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You fully understand and agree that after you use a legal tender
to exchange for game virtual currency, the legal tender is immediately
exchanged into game virtual currency and regarded as the legal tender having
been used. You shall not request a refund for this virtual currency or
virtual items for any reason. The game virtual currency cannot be exchanged
into legal tender. The game virtual tender is only used to purchase the right
to use the relevant virtual items or use our relevant value-added services. |
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7.4 You fully understand and agree that the game services we
provide to you are commercial activities, and you have the right to
independently decide whether to pay the corresponding fees according to the
charging items determined by us (including but not limited to purchasing the
right to use virtual items in the game and accepting other value-added
services and other charging items) and charging standards to obtain the
corresponding game services. If you do not pay the corresponding fees
according to the corresponding standards, you will not be able to obtain the
corresponding game services. You acknowledge and agree that the change or
adjustment of the charging items or charging standards is a normal business
behavior, and you shall not require us to compensate or compensate for the
changes or adjustments of the charging items or charging standards. |
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7.5 You fully understand and agree that when purchasing or
exchanging game virtual currency, virtual items, or value-added services,
please confirm the status of your account and the relevant payment
information that needs to be filled in. If you do not fill in the relevant
payment information correctly due to your personal reasons, the game virtual
currency, virtual items and other value-added services you purchased or
exchanged will not be returned or exchanged into legal tender, except as
otherwise mandatory by law; If you purchase virtual items from a suspended
account, we will not be able to assist you in completing the transaction.
When you initiate a refund for a valid purchase, we have the right to deduct
an equivalent amount of items corresponding to the virtual items that you
purchased and asked a refund for, and if the number of items to be deducted
is insufficient, we will deduct an amount of game virtual currency and
resources that are equivalent in value, or convert building levels to the
equivalent amount of resources and deduct them or lower the level. |
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7.6 You fully understand and know that after you successfully
purchased virtual items through our official payment channels, the
corresponding amount of payment may be delayed due to technical reasons. But
please do not worry too much, we will ensure the safety of the virtual items,
game virtual currency and payment amount you pay, and the rights and
interests you use. If your payment fails, please contact us in time. |
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7.7 You fully understand and know that when you purchase game
services on the official game platforms, all information including but not
limited to bank account (subject) information, bank orders, bank transaction
details, flow trends, payment records, and consumption records generated when
you conduct transactions through third-party payment institutions, if we can
collect them, we will delete or anonymize them unless legally disputed or
legally compelled. When you have any problems when purchasing game services,
please communicate with our customer service and third-party payment
institutions in time, we will actively assist you to solve the problem, but
do not assume any responsibility for the problem caused by reasons not caused
by us. |
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7.8 We do not recommend that you purchase, accept gifts, train or
otherwise obtain the above game items through a third party other than our
authorized party, especially the electronic online trading platform website
opened by the third party. Because the above-mentioned game items obtained
through third parties may be stolen goods obtained by criminals through
theft, plug-ins, etc., victims may claim back or complain through various
methods. At the same time, if we find that you have the aforementioned
behavior, we have the right to take relevant measures against you in
accordance with the provisions of clause 8.6 of this Agreement. |
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7.9 You fully understand and acknowledge that we have the right to
freeze any third-party complaint involving an account involving abnormal
transactions or suspected fraud. The corresponding account holder is
requested to provide the corresponding supporting materials within 30 days
from the date of freezing to prove the authenticity of the transaction or the
complaint is not true. If the materials are not provided within the
corresponding time or the material review is not passed, we have the right to
restore the account data to the pre-deposit state and return the
corresponding money for processing. |
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7.10 The game virtual currency may not be shared, combined, or
transferred between users. |
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7.11 If you are a minor, please make sure to obtain the consent of
a parent or any other legal representative before purchasing any game virtual
currency. When a minor makes a purchase of game virtual currency, it shall be
deemed that the consent of a parent or any other legal representative has
been obtained. |
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7.12 If the content or quantity of your game virtual currency is
found to be incorrect compared to the usage status of the services, we can
correct your game situation without giving you prior notice. If we deem that
you have violated this Agreement and illegally or falsely acquired the game
virtual currency, we can delete the aforementioned game virtual currency and
cancel your user registration. |
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7.13 Unless otherwise specified by the Company, the game virtual
currency becomes invalid and may no longer be used upon its expiry, the
user’s withdrawal from the services, or the termination of the services. In
addition, the effective period of the game virtual currency shall be
determined by the Company in the services when setting the game. |
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7.14 Any purchases of virtual items or game virtual currency by
you from our game are final. No refunds will be given, except at the sole
discretion of the Company. If your user account or your use of this website
is terminated or suspended for any reason, or if we permanently discontinue
the Services or this website for any reason, then the amount of all your
virtual items or game virtual currency for which you did not pay for in real
money will be immediately forfeited. |
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7.15 We can suspend the provision of the game virtual currency
when we deem it necessary, such as in the event that there is a failure in
the equipment necessary for the provision of the game virtual currency. In
addition, we can terminate the provision of the game virtual currency if we
deem it necessary in consideration of various circumstances such as the
revision or abolition of laws and regulations, changes in social conditions,
other changes in the circumstances facing the Company, etc. |
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Section 8: User Behavior Restrictions |
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8.1 You fully understand and agree that you should comply with
local laws and regulations, and respect the local customs and moral
standards. You alone will bear legal liabilities for the actions of yourself
and your account. At the same time, you cannot use any content or services in
our game that violate local laws and regulations of business. |
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8.2 You fully understand and agree the following behavior is
regarded as obviously “unfair” behavior to maintain a healthy gaming
environment and will be considered by us as behavior violates this Agreement.
We have the right to take one or multiple processing conditions in clause 8.6
of this Agreement and can publish the processing results. Therefore, you
shall bear the burden of all consequences created alone, and we have the
right to require you to compensate us for all damages created by this behavior. |
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(1) Use or take advantage of design flaws, unproven features,
and/or “bugs” to enter not yet available programs or get a competitive
advantage over other users. |
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(2) Reverse engineer, decompile, disassemble, protocol simulation,
modify the game’s program or services, add unauthorized components to our
game or in the game’s program or behavior that use packet sniffing programs
and any other possible changes to the game features of our game or decode the
game source code of our game when in the program or service operations of our
game, and use any tools to hack or alter the client side or server software. |
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(3) Use any software products to get information from the program
through “packet detection and monitoring.” |
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(4) Use game bugs in our game to carry out illegal acts, or use
bugs to attack the operations and services of our game, destroy the gaming
environment, or encroach on the legal interests of other people. |
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(5) Assist or participate in attacking the computer server
(“server”) of the support services or any possible activities that ruin the
gaming experience of other users. |
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(6) Use or self-develop software, plug-ins, mods, and systems that
weren't published by us or engage in account boosting for purposes within the
game and/or to gain unjust benefits. |
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(7) Copy, pirate, transmit, display, and any means to change the
game program or service program, game-related images and audio, and all or
some of the program data content without authorization. |
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(8) Unauthorized demonstration, recording, live broadcast, or
transmission of all or some of the game or services to other people on any
platform or other public place. |
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(9) Use the game or our provided services to engage in any
profit-making behavior. |
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(10) Alter or conceal the game’s name or our name, trademark,
copyright information, or other intellectual property. |
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(11) Steal the game account of other people, or despite not being
the person who stole the account, use a stolen account that belongs to
another person. |
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(12) Use fraudulent, factitious, concealed, misleading, and other
methods to cheat another game user of their game account, resources, virtual
currency, other items or earnings, disturbing the gaming environment and
order. |
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(13) Behavior that interferes with the regular experience of other
users and spreading negative influences online and offline that impact the
game, including but not limited to belittling behavior. |
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(14) The behavior of starting rumors about the game or posting
business solicitations and/or advertisements for products or services outside
the game. |
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(15) Behaviors prohibited by public rules that must be complied
with and which are stipulated in this Agreement or other laws and
regulations. |
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(16) Any behavior we believe violates the gaming spirit. |
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8.3 You fully understand and agree the user can’t make offline
transactions and can’t obtain game accounts, game items, game equipment, game
resources, game currency, or other game services through purchases, accepting
gifts, or other methods from third parties unauthorized by the Company. The
user cannot share and/or sell game accounts and resources. The Company should
not be responsible for any transaction behavior described to you above and
has the right to reject complaints of disputes that may occur and appeals.
You will bear the burden of all consequences created alone. |
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8.4 You fully understand and agree the user cannot use National
Flags as an avatar or alliance flag and cannot maliciously use the real
pictures of other people without authorization. |
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8.5 You fully understand and agree the user cannot use the game to
obtain economic benefits in order to create an excellent gaming environment
and a high-quality gaming experience. If your purpose of using this game is
not to enjoy the game, but to seek profits, all of your transaction behaviors
in the game for economic benefits, virtual supplies, and earnings will be
considered as illegal profits. The Company has the right to pursue your legal
liabilities. |
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8.6 You fully understand and agree that if the Company judges that
the user violates the provisions of this Agreement after review, the Company
will take appropriate measures (including but not limited to: not allowing
registering or changing account information, warning reminders, making
corrections within a limited time, reducing or limiting your game earnings,
deducting values, reclaiming virtual items, limiting user permissions or
account functions, forcing offline, temporarily or permanent freezing
of accounts, deleting or canceling accounts, banning user accounts,
prohibiting re-registration, deleting files, and data, etc.). We may publish
the processing results, or save relevant information in accordance with laws
and regulations and report to the relevant departments. The Company has the
right to require you to compensate us for all losses caused by your breach of
contract. You shall be solely responsible if your actions cause or bring
about your own losses and/or any claims, demands, or losses asserted by third
parties; If the Company suffers losses as a result, you shall also compensate
for them. |
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Section 9: Jurisdictions and Application of Laws |
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9.1 Unless otherwise clearly prescribed, this term of use applies
to the laws and regulations of the place of arbitration, and without regard
to conflict of law principles. The United Nations Convention on Contracts for
the International Sale of Goods has been clearly excluded from the
application. If you voluntarily select another place outside this region to
enter the service, you should comply with the local laws at the same time
(within the range of application of the local laws). The game software is
still subject to the relevant export controls. The program software can’t be
downloaded, exported, or re-exported outside the region. |
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9.2 Disputes are costly and time-consuming for all parties. To cut
down on the resolution time and reduce the resolution costs, you and the
Company agree to try to the best of your abilities to reach the same
resolution through negotiations of disputes, controversies, or claims of
compensation (collectively referred to as “disputes”). |
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9.3 Binding arbitration: If both parties are not able to resolve
the dispute through negotiation (except for civil disputes explicitly listed
below). You agree that any disputes that arise because of this condition or
related to this condition shall be submitted to the China International
Economic and Trade Arbitration Commission (“CIETAC") for arbitration
according to the CIETAC’s currently valid arbitration rules when applying for
arbitration. The location for arbitration is Beijing, China. The procedural
language for arbitration is Chinese. The arbitration award shall be final and
binding for both parties. The arbitral decision is final and binding to all
parties. Your arbitration fees and arbitration compensation that you should
make will be undertaken by you alone. |
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9.4 You and the Company agree that any arbitration only applies to
disputes between you personally and the Company. You recognize and agree: (1)
Any arbitration will not involve other people; (2) Have no right or
authorization to jointly dispute or use the program for joint disputes; (3)
Have no right or authorization for permitting representatives to file
disputes on behalf of the public or other people. |
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9.5 You and the Company agree the following disputes are not
subject to restraints of the negotiations and the binding arbitration terms
described above: (1) Effectively related disputes for any attempt to execute
or protect the intellectual property or intellectual property rights of the
Company; (2) Any disputes related to stolen, pirated, or programs
unauthorized by the Company, or disputes risen from these circumstances; and
(3) Requests to remove court injunctions. Such disputes will be conducted by
the court which has jurisdiction over the Company. You and the Company agree
to submit such disputes to this court. |
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9.6 To avoid disputes, this Agreement refers to the problem of
related data and related technical aspects. The user agrees the data stored
on our game servers are the standard of judgment. The team for our game
guarantees the truthfulness of this data. |
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The specific probability values are made public in the game. |
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The relevant link:
http://web.camelgames-wao.com/content/wao_gl_us.html |
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Section 10: Others |
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10.1 You fully understand and agree that the Company reserves the
complete and independent right to decide to alter, amend, add, supplement, or
delete any content of this term of use. If substantial changes occur (the
independent judgment of the Company shall prevail), there will be
announcements made through one or more of the following methods: (1) Post the
announcement on the official website, (2) email, (3) postal mail, (4) pop-up
windows, (5) in-game notifications, (6) program patches, (7) Facebook,
websites, or important pages of forums. If you are unable to accept the
amended content, you have the right to stop using the program and service. If
you still install and/or use the program or related services after the
changes to this term of use, this means that you accept all of the amended
content. |
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The Company can, according to the situation at the time, alter,
amend, suspend, or stop the entire or part of the program or service at any
time. This includes but is not limited to updates provided to the
hardware/software, inspecting or maintaining hardware or software, or power
outages, game data, and other information that is concentrated, stored, or
uploaded to the program, in order to comply with the applicable laws and to
eliminate hidden safety hazards or solve emergency situations. You fully understand
and agree that you will not demand the Company to pay compensation for these
actions for any reason. |
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10.2 The Company shall not be liable for any damage caused to you
by the game, other than that which is due to the Company's willful intention
or gross negligence; provided, however, that the Company shall not be liable
for any damage caused to you due to special circumstances (including
circumstances in which you or the Company foresaw or could have foreseen the
occurrence of damage), among the damage caused by a breach of contract or
misconduct due to the Company's negligence (excluding gross negligence). In
addition, you agree that the indemnification for your damage caused by a
breach of contract or misconduct due to the Company's negligence (excluding
gross negligence) shall not exceed the amount of the game virtual currency
that you purchased in the month in which such damage occurred. |
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10.3 You fully understand and agree that on account of the special
characteristic of online services, the Company has the right to amend,
suspend, or terminate some or all content at any time according to the
requirements of the laws and regulations as well as relevant authorities,
cooperation status with partners, complaints, and reports of third-party and
the development situation of the gaming business for the Company. After the
service is terminated, all of your in-game virtual items will not be returned. |
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10.4 This Agreement made up between you and the Company is the
complete and only Agreement on matters for this term of use, and supersedes
the spoken or written Agreement concluded for matters reached by this term of
use. |
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10.5 If the provisions in this term of use are considered to be
illegal, invalid, or lose the power of execution for any reason, this
provision will be deleted from this term of use and will not affect the
effectiveness of other terms. |
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10.6 The behavior of any term that fails to be executed by the
Company in this term of use should not be interpreted as waiving the current
or future rights of this term, and will not affect the rights of the Company
to execute these terms of use in the future. The Company clearly raises
waiving the regulations, conditions, and requests in this term of use does
not constitute waiving investigations in the future of the responsibilities
corresponding with this regulation, condition, or request. |
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10.7 The Company and its licensors shall reserve all rights. If
you have any questions, you can email our operations team. |
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Customer Service Team: wao@camel4u.com |
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HONG KONG KE MO SOFTWARE CO., LIMITED |
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Effective Date: August 14, 2024 |
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